Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed, you will receive a confirmation email with tracking information.

 

Shipping Time

Estimated delivery times:

United States: 5–10 business days  
International (including GCC countries): 7–15 business days

Delivery times may vary depending on location, carrier delays, customs processing, or high demand periods.

 

Shipping Cost

We offer Free U.S. Shipping on all orders.

International shipping costs are calculated at checkout when applicable.

 

Tracking Orders

After your order ships, you will receive a tracking number by email. You can use this number to track the status of your shipment.

If you do not receive tracking information within 3 business days, please contact us.

 

Lost or Delayed Packages

Sitara is not responsible for delays caused by carriers, customs, or incorrect shipping addresses. However, if your order appears lost, please contact our support team and we will assist you.

 

Incorrect Address

Customers are responsible for entering the correct shipping address. If an incorrect address is entered, please contact us immediately before the order ships.

 

Contact

For shipping questions, contact us at:

Support@SitaraComfort.com